I hope that you never actually find this post useful! But it is important to know what to do in the event that you encounter a problem with an online casino.
It’s reported that most problems players experience are resolved fairly quickly by the casinos and even in the players favour. It’s a competitive business that hasn’t always had such a great public image so it’s in online casinos interest to keep the customers happy. Obviously the first action that you need to take is to contact their customer service representatives either by phone (there’s usually a toll free number) or email. If your query or complaint is not answered with a reasonable time, you might chose to take things further – like to the Interactive Gaming Council. This is an organisation based in Canada who purpose is ‘to establish fair and responsible trade guidelines and practices that enhance consumer confidence in interactive gaming products and services’. The casino with which you have the problem, might be a member. Another technique that often brings a quick response is to air your grievance on players’ forum. There’s nothing worse than bad publicity for the casinos.